Hi Bob,

I received the Walther Air pistol in perfect condition.  Additionally, I played around with the
grip screws and now have it fitting  my hand nicely.  Bottom line, no need to send me a
large grip.

Thank you for your stellar service.  I will recommend you to my friends.

Best regards

Rick

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03/5/2024

Robert!.
The new Monard jacket is perfect! They really nailed it.
I appreciate your help.  Im planning to order a new 3P suit soon, I will be in touch.
Lucas
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2/26/2024

ooh my gosh Robert you are amazing!!!! Thank you so much for all your help during this process. We totally understand that it takes lots of time to make all these clothes and appreciate so very much that you work with us and these companies!

Thank you!!

Amy

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11/21/23
Dear Mr. Oberle,

 I received my Kurt Thune Sweater yesterday.  It took a few years but I
 had finally worn out my old Kurt Thune sweater. The new fits great.
Just wanted to say as a first time customer that I appreciate the ease
of placing an order, the good price, and the fact you had inventory of
 this premium product. I look forward to your assistance in replacing
worn equipment , as having just retired I am looking forward to quiet
days practicing for matches.

Hope your holiday season is off to a great start!

James ***
11/19/23
Hi Robert,
My daughter loves her new jacket and pant. Took the sleeve in a little and it’s been working well since. She had her first non-season match today and shot a 587.2. She’s shooting with so much more confidence with a properly sized jacket.

Shon
————

Mr. Oberle, this is Jeff *****, we spoke on several occasions on the phone 01/18/23, first conversation was in re Hammerli X-esse magazine being compatible with Trailside. If I recall correctly, you were at the Walther booth at Shot Show. Nonetheless, you advised they were compatible, in return I placed an order for two on your website. In our conversation I enquired about a Hammerli X-esse, and you advised send you an email, and you would check your surplus once you returned, hence I’m doing so now. Later in the evening, you called back, and I can only assume your schedule from the Shot Show had you fatigued and you had forgotten about our prior conversation prior. I say all this to convey this, your personal touch with the consumer is exceptional. Too actually have the owner, of the organization I’m dealing with, return a call from someone he doesn’t know, and only spending less than a 100.00 speaks volumes of not only the company but rather the Brand you are establishing. I’m not an enthusiasts of social media, hence I have none. Nonetheless, I truly look forward to doing business with you again, and recommending many of my associates the same. As my Father once told me, You’re not buying the product, rather the person who has the product for sale. Thank You for being that person.

————-

Robert,

I received the jacket on Saturday night when I returned home after a long day of travel back from Jamaica.  Sunday morning I shot an offhand contest using the new jacket (why not!).  First 20 shot round was a little below my season average, but I was still getting used to the jacket.  On my second round I shot my highest score ever, a 196 + 7x.

Today I shot two more practice matches, both above my season average.
The coat is great!  It fits very well.  I’m sure it will feel better and better as it breaks in.
Thank you for your service.  I will recommend you and Monard to anyone that asks. Mike
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Robert: Thanks for the various updates on my orders. Your customer service and professionalism in handling Monard USA are impressive.  Doug

———

Robert;The new glove fits and works very well. I have found that the glove gives
significant support to my wristas well as serving to properly hold the rifle. It
will help me to vanquish my clubs fellow competitors, at least until THEY buy your
glove.You my of course use this message in your information data about the Monard
Glove as well as suggesting the purchase of a glove 1 1/2 sizes larger than the
chart would indicate. Thank you for your excellent customer service, your company
stands well above others.
Roger

——

Mr.Oberle,
I received both packages yesterday, glove and hat. I am very satisfied with both
items.
Payment for the hat, a check, was sent last Monday.
Thank you,
Ron

——

Just a shout out for Mr. Oberle
I recently was looking to order some Monard gear and ran into a snag with the website. I sent him a note and within about 15 minutes had a response, and an offer to make it WAY more than right.
I placed the order after a brief email exchange, and received the gear the other day.
Communication was top-notch, and the way he took care of business means that I will be doing business with him again in the future.
Thanks again for outstanding customer service!
Frank

——–

I also have had a very positive experience with Robert! We purchased “shorty” coats from Shawn a couple years ago, and mine was made WAY too short for some reason. Shawn did his best to try to come up with some resolution, but his association with Monard “ran out” before we were able to fix it. With just a brief mention of this to Robert, we’ve talked about him fixing it himself! I wasn’t aware, but he has the capability of doing the sewing himself and graciously suggested he obtain the material and lengthen it!
In this relativity small community we’re in, awareness of good or bad service is very prevalent!
Steve

——–

Robert;
Thanks for the quick service with repairs to my Monard jacket.
Michael


Ordered a Monard glove online from you yesterday (Monday) at about 3:00pm. It arrived in my regular mail delivery today (Tuesday) at about 4:00pm. Understanding that we’re not all that far apart, still has to be some kind of a record for the USPS.

Your sizing instructions were spot on, B=22cm+, ordered XL, got exactly the fit as described.

Thanks for the great service,

Lee
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I cant believe how fast you shipped my order. I will be checking out your sight in the future now that I know about it. There are getting to be less places for small bore stuff than there used to be, I was glad to see a new one at least to me.

Thanks Mark

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