Mr. Oberle, this is Jeff *****, we spoke on several occasions on the phone 01/18/23, first conversation was in re Hammerli X-esse magazine being compatible with Trailside. If I recall correctly, you were at the Walther booth at Shot Show. Nonetheless, you advised they were compatible, in return I placed an order for two on your website. In our conversation I enquired about a Hammerli X-esse, and you advised send you an email, and you would check your surplus once you returned, hence I’m doing so now. Later in the evening, you called back, and I can only assume your schedule from the Shot Show had you fatigued and you had forgotten about our prior conversation prior. I say all this to convey this, your personal touch with the consumer is exceptional. Too actually have the owner, of the organization I’m dealing with, return a call from someone he doesn’t know, and only spending less than a 100.00 speaks volumes of not only the company but rather the Brand you are establishing. I’m not an enthusiasts of social media, hence I have none. Nonetheless, I truly look forward to doing business with you again, and recommending many of my associates the same. As my Father once told me, You’re not buying the product, rather the person who has the product for sale. Thank You for being that person.
I received the jacket on Saturday night when I returned home after a long day of travel back from Jamaica. Sunday morning I shot an offhand contest using the new jacket (why not!). First 20 shot round was a little below my season average, but I was still getting used to the jacket. On my second round I shot my highest score ever, a 196 + 7x.
Robert: Thanks for the various updates on my orders. Your customer service and professionalism in handling Monard USA are impressive. Doug
Robert;The new glove fits and works very well. I have found that the glove gives
significant support to my wristas well as serving to properly hold the rifle. It
will help me to vanquish my clubs fellow competitors, at least until THEY buy your
glove.You my of course use this message in your information data about the Monard
Glove as well as suggesting the purchase of a glove 1 1/2 sizes larger than the
chart would indicate. Thank you for your excellent customer service, your company
stands well above others.
I received both packages yesterday, glove and hat. I am very satisfied with both
Payment for the hat, a check, was sent last Monday.
Just a shout out for Mr. Oberle
I recently was looking to order some Monard gear and ran into a snag with the website. I sent him a note and within about 15 minutes had a response, and an offer to make it WAY more than right.
I placed the order after a brief email exchange, and received the gear the other day.
Communication was top-notch, and the way he took care of business means that I will be doing business with him again in the future.
Thanks again for outstanding customer service!
I also have had a very positive experience with Robert! We purchased “shorty” coats from Shawn a couple years ago, and mine was made WAY too short for some reason. Shawn did his best to try to come up with some resolution, but his association with Monard “ran out” before we were able to fix it. With just a brief mention of this to Robert, we’ve talked about him fixing it himself! I wasn’t aware, but he has the capability of doing the sewing himself and graciously suggested he obtain the material and lengthen it!
In this relativity small community we’re in, awareness of good or bad service is very prevalent!
Thanks for the quick service with repairs to my Monard jacket.
Your sizing instructions were spot on, B=22cm+, ordered XL, got exactly the fit as described.
Thanks for the great service,